When We Speak - Are They Really Listening

For the past three years, your union leadership has met monthly with company leadership through Labor Management meetings. During those meetings, we have consistently brought forward the concerns, challenges, and frustrations shared by Flight Attendants across our operation.

We have raised issues affecting your daily work life. We have provided examples, documentation, and data. We have offered solutions. We have done exactly what Flight Attendants have been encouraged to do: bring concerns to your union so they can be addressed.

Unfortunately, the result has been the same.

When concerns are raised without enough information, we are told more details are needed. When detailed information is provided, documented, and impossible to ignore, meaningful action is often replaced with excuses, delays, or criticism directed at the union for simply doing its job.

The reality is simple: we have been talking with Vice President of Inflight Services Camille LaTouche-Campbell, Director of Inflight Operations Nikole Mielke, and our new Labor & Employee Relations representative, Rachel Ball. Despite repeated discussions and continued efforts to address the concerns raised by Flight Attendants, they have not been listening.  

Your union works for Flight Attendants—not management. Our responsibility is to advocate for you, raise issues on your behalf, and hold the company accountable when policies are not followed or contractual obligations are not respected. We will continue to do exactly that.

As we begin the process of selecting our Negotiating Committee and prepare for contract negotiations later this year and into next year, it is important that every Flight Attendant understands what is at stake. Many of the issues we have spent years attempting to resolve through discussion may ultimately require contractual language and enforceable protections to achieve meaningful change.

The company may choose to ignore concerns raised in meetings. They may choose not to act when problems are identified. But during negotiations, they are required to come to the table.

The strength of our voice at that table will depend on the engagement, participation, and unity of our Flight Attendants.