Grievance

Grievance Form | Find Your Local Reps | I Have A Meeting | Grievance Process

The Grievance Committee consists of a team of dedicated union representatives who represent Endeavor flight attendants in disciplinary meetings and investigations, as well as contract violations.

Your grievance representatives are also your first point of contact for any contract questions you may have.

Duties & Responsibilities

Flight Attendant Representation

Grievance reps are available to provide representation to all Endeavor flight attendants for Section 3 and Section 11 investigatory meetings. Below are some tips if you receive a meeting notice or are concerned about a conversation with management:

After receiving a meeting notice from management, request representation as soon as possible by filling out the online form, or calling 1-855-433-8232. Your local council will assign a representative to represent you.
Your rep may have a conversation with you to prepare you for your meeting. It’s important that you are truthful with your representative and share all of the information that you are aware of. Remember, your grievance rep works to represent you, any information you provide them is confidential and cannot be shared with management if that information would not help your outcome.
At the time of your meeting, tell your manager that you have union representation and provide the representative's name.
Your representative will listen to your meeting and will speak when necessary.
At any time, you have the right to speak privately with your representative. Let your manager and Union representative know that you would like to speak privately.
At the conclusion of your meeting, your representative will document the meeting in case a grievance arises.

Discipline Appeals and Contract Violations

When an Endeavor flight attendant feels that their discipline is unjust or their contractual rights have been violated, grievance reps work with you to file an appeal (also known as a grievance) on your behalf.

Grievance Process:

Step 1:

If you believe that your rights have been violated, contact a grievance rep. Provide as much information as possible including dates, times, and any contract sections you believe are violated.

Step 2:

A grievance rep will review your information, determine if a grievance should be filed, and contact you with more information.

Step 3:

Your grievance rep will file a grievance on your behalf and notify management.

Step 4:

Your grievance will be presented at the next monthly grievance hearing.

Step 5:

Management agrees with our position and issues a settlement or remedy to your grievance. At this point, the settlement or remedy will be shared with you to accept or decline. Once a settlement is accepted, your grievance will be closed as settled.

Management disagrees with our positions OR you decline the proposed settlement or remedy. Your grievance will proceed to step 6.

Step 6:

Grievances that are denied at the initial grievance hearing will be added to the Screening Committee’s agenda.

Step 7:

The screening committee meets regularly to review grievances that have been denied. The screening committee will determine whether your grievance has a chance to succeed at mediation.

Step 8:

The Screening Committee votes to send your grievance to mediation. When this happens, the grievance will be scheduled for the next available mediation slot. Your grievance will proceed to step 9.

The Screening Committee votes to close your grievance based on a lack of evidence to prove your claim. When this happens, your grievance will be closed and you will receive more information via mail and email.

Step 9:

At mediation, the MEC Grievance Chair, in coordination with your grievance rep and the AFA Attorney, will attempt to negotiate a settlement in front of a mediator. If any information is needed, you will be contacted by your grievance rep and the MEC Grievance Chair.

Step 10:

The MEC Grievance Chair and Management reach an agreement. At this point, the settlement or remedy will be shared with you to accept or decline. Once a settlement is accepted, your grievance will be closed as settled.

The MEC Grievance Chair and Management are unable to reach an agreement OR you decline the proposed agreement. When this happens, your grievance will proceed to step 11.

Step 11:

Grievances that are not resolved through mediation will be added to the Screening Committee’s agenda.

Step 12:

The Screening Committee will meet again to determine whether your grievance has a chance to succeed at arbitration.

Step 13:

The Screening Committee votes to send your grievance to arbitration. When this happens, the grievance will be scheduled for arbitration. Your grievance will proceed to step 14.

Step 14:

An arbitration date will be scheduled for your grievance. Your grievance rep and the MEC Grievance Chair will reach out to you with more information.

Step 15:

At arbitration, your case will be presented along with available evidence, witnesses, and testimonies. The arbitrator will make the final binding decision on your case.

Ready to Start the Process?

Complete the grievance form and provide as much information as possible. A local grievance rep will contact you with more information.

Grievance Reps

Below is a list of Grievance Reps. The LEC Chair is in Bold. Please reach out to them if you need a Grievance Rep.

Endeavor Master Executive Council (MEC) Committee:
Austin Gates, MEC Grievance Co-Chair - [email protected]

Council 45 JFK/LGA

Judy McParland, LEC Chair - [email protected]
Laura Dal Monte - [email protected]
Marco Perez - [email protected]

Council 46 DTW

Daphne Lee, LEC Chair - [email protected]
Cristal Franklin - [email protected]
Oscar Ochomogo - [email protected]
Alex Parr - [email protected]

Council 48 CVG/MSP

Sheri Hendrickson, LEC Chair - [email protected]
Thomas Burton - [email protected]
Tim Evenson - [email protected]
Trina Johnson - [email protected]
Cathy Crane - [email protected]
Michael Zych - [email protected]

Council 49 ATL (You can request union representation for an upcoming meeting through our online portal.)

Austin Gates, LEC Chair - [email protected]
Nathaniel Heide - [email protected]
Billy Hennessey - [email protected]
Sammie Lovatt - [email protected]
Ivette Rosado - [email protected]
Kellee Gibbs - [email protected]