EAP

Becoming an EAP Rep

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What does the EAP Committee do?

EAP Services (EAPS)

Offers emotional support and assistance to Flight Attendants, their partners, and families for perosnal or professional issues. Peer counselors provide assessment support and referral services for a wide range of issues.

Professional Standards (PS)

Provides conflict resolution, coaching and strategies to those in need. Flight attendants are encouraged to contact the EAP Committee to resolve conflicts with flying partners rather than requesting action from management.

Critical Incident Response (CIR)

Renders emergency response in the aftermath of a critical incident or workplace trauma (ranging from turbulence to catastrophic accidents, as well as physical assaults, threats/violence, etc.)

Guidelines for Becoming an EAP Committee Member

  1. Willingness to adhere to AFA EAP policies and procedures;
  2. Ability to maintain strict confidentiality;
  3. Agreement to submit necessary EAP documentation on a timely basis;
  4. Commitment to and flexibility to respond to routine and emergent EAP situations;
  5. Being in “good standing” with the company.
  6. Willingness to actively participate in all EAP activities for at least one (1) year.

Purpose and General Function

To assist members who are experiencing emotional/psychological, relationship, addiction, financial, legal and/or work-related problems that affect their health and well-being both on and off the job.

Specific Duties and Responsibilities

  1. Attend Basic, Advanced, and other available EAP Trainings.
  2. Promote the services of EAP.
  3. Assist “troubled” flight attendants when such problems affect their personal and professional lives, including referral to appropriate treatment resource or self-help groups. Assist flight attendants in gaining necessary leaves of absence. Follow up with flight attendants as necessary.
  4. Help flight attendants understand and adhere to company policy/procedure upon their return to work.

Become an EAP Rep

You can call the International EAP office at (800) 424-2406 or e-mail [email protected]. 

Fill out the form online here.