Updates on Uniforms and More

Recently, your AFA Uniform and Cabin Standards Committee met with management to discuss issues related to uniforms, cabin grooming, and catering.

Some of the topics discussed:

  • Uniform Allotment – We inquired if allotments will be rolled over to the new system and new vendor. The logistics for this are still be worked out.
  • New Uniform – The new uniform might not be ready until the fall of 2018. The new pieces provided will be similar to the new hire initial package and management assured us that we will be provided with a list of what the basic uniform items will be. Management is working on getting the accessories for Endeavor Air or perhaps working on getting some special pieces for only Endeavor Air Flight Attendants.
  • Crew Outfitter – We discussed using our uniform allotment at Crew Outfitters and management was open to the idea and we will discuss more about this at our next meeting.
  • Uniform Compliance – Because of the new uniforms, management is working on an initiative to ensure that all Flight Attendants are in uniform compliance. Uniform clinics are being held at all bases throughout April and probably May. Managers will be conducting image checks at the table during the clinics. We urge all Endeavor Air Flight Attendants to please maintain a professional image at all times while on duty. Hair should no longer than shoulder length and put up in a pony tail if long, uniform pieces should always be in good condition; and shoes and bags should always be compliant.
  • Catering Concerns – Most of our concerns about catering were discussed. LGA catering will be transforming so we should be seeing some improvement with catering in LGA. The small silver service basket and the 12 cup tray should be on every CRJ 900 as permanent items on the aircraft. The 200 will be having a Cart Topper added to every aircraft to be used. It will be located in an Atlas below the ice drawer.
  • Grooming – Grooming should be done in every station, both hub and out station. First Class should always be groomed on every turn by ground crew. Garbage and lavs should be cleaned on the 200. If this is not being done, please request it and make sure you fill out a FACTS report on the 900 or email catering@endeavorair.com on the 200.

FACTS App

Available on the CRJ 900 – FACTS reports submitted by Flight Attendants provide valuable feedback to help improve catering and grooming processes, procedures, and policies to ensure a positive experience for our crew members and customers. This is an app on the Sky Connect. This is real time submission and can be done in the air or on the ground. Over the past month, the company has only received 54 reports. We need to do more reports to be able to get things changed.

FACTS reports are received and reviewed by Delta and help to improve the catering and grooming operations from the information submitted. Since Delta contracts all of the vendors it’s important all Flight Attendants enter FACTS reports. This will ensure improvements are made in the future.

If you have concerns on the 200, please continue to email catering@endeavorair.com and management will work on those issues.

It is imperative that all Flight Attendants preflight the Sky Connect on the ground and sign in. If the battering is not working, please call 866–627–3724 (number on the outside of the pouch) or notify a SAFA with the flight number and tail number of the aircraft.

Remember that we will continue to advocate for Catering issues and we need your help. Fill out those FACTS reports. It only takes a couple of minutes. We have requested instructions to be provided in the V-Files of all Flight Attendants so that everyone knows how to use the app.

You might have seen that SAFAs are auditing the Sky Connect. We suggested this because many were not working. Remember that there is an additional battery button that you can push to charge the Sky Connect.

We hope to have more information regarding uniform and crew outfitters at our next meeting in June. Please let us know what your concerns are by emailing tclarke@edvafa.org or info@edvafa.org.

FLICA Follow Up for May Trades

 

Early this week AFA received many complaints regarding FILCA trades for May flying.  AFA has administrative view access to the system, and we have been reviewing what occurred on April 17.  In summary, we did not see any clear violation of LOA 6.  But, we did see some areas of concern, which we will address with Crew Scheduling.

Please continue to read for details on how our trades work and details on what happened with May trades.

Automated and Manual Trades

A brief primer on our trading system under LOA 6 is key to understanding how trades work and whether the system is working properly.  We agreed to an automated trade system to improve transparency, speed, and trade options for Flight Attendants.  FLICA has been a huge success for our work group.  We can now drop well below 50 hours, and the flexibility and speed of trades has really improved our quality of life.

However, there were limitations to FLICA.  Our Contract required partial trip trades and reserve trades, but FLICA could not handle those trades.  The solution was to make partials and reserves “manual” trades – they would be submitted in FLICA, but an actual person would have to approve/deny the trades.  Because these manual trades would be processed separately from the automated trades, we understood that it was not possible for all trades to be processed in true time-stamp order.  Our LOA 6 specifically states this fact.  Trades only need to be processed in order in their respective category.  No group of trades has priority over the other.

In addition, FLICA’s “real-time” automated system is not the same as instantaneous trades.  Each automated trade takes an average of 20 seconds to process, and each trade must be processed in order.  When May trading opened there were 149 automatic  trip trades submitted in just the first 60 seconds.  At 20 seconds for each trade in four separate bases it would take FLICA 20-25 minutes to process the first 60 seconds of trades in each base. Meanwhile, THOUSANDS of trades continued to be submitted.  In the first 15 minutes alone there were 2,225 trade requests!

Another limitation of FLICA is that sometimes it is stopped because Flight Attendants submit illegal trades or place trades in the wrong folders.  The system cannot process these trades. This blocks all trades behind it and requires the intervention of a crew scheduler to review and clear the incorrect trade.  When this happens the system is not “down,” it is just stopped.

The takeway is that just because it takes many minutes or hours for automated trades to be processed does not mean FLICA is down or that reserve drops or partials are being processed ahead of automated trades.  A Flight Attendant who put in the 149th trade in the opening minute of trading could have assumed FLICA was not working for 25 minutes and that reserve drops were being approved because the reserve grid kept changing.  Instead, the system was doing its work.  It’s not surprising that that reserve grid would change after 148 automated trades.

What Happened on April 17

In reviewing the FLICA data for the first hours of April 17 trading it does not appear there was any systemic error.  There were times when FLICA was stopped because of illegal and incorrect trades.  This is normal.  The system was not down.  In the first hour of trading alone 2,783 trades were submitted.

Also, Some things for May that we need to be aware of:

  • For the month of May we picked up a significant amount of hours and have less staffing and less reserves in each base.  Lower than we have seen for the past 6 months.
  • We also have increased ATL flying out of our current bases.

This means that for May we ended up with some of the tightest numbers we have had since October.  Fewer Flight Attendants are able to drop trips.  The supply of dropping days was much less than the demand.

While we did not find any violation of LOA 6, we did see two areas of concern.  The first is that the automated trades appeared to be stopped in JFK for a longer period of time than we consider normal or acceptable.  By itself this is not a violation of LOA 6.  But it is a concern we are raising with Crew Scheduling.

The second, and bigger, concern is to what extent manual trades (partials and reserves) were being processed while automated trades were stopped.  We know that manual trades at DTW and MSP were not processed during the automatic trade stoppages.  However, minimal trades in JFK and LGA were processed during the stoppage – whether these were partials or reserves we are investigating.   This would not necessarily be a violation of LOA 6.  However, when we have automated trades blocked for a significant period of time while a large volume of manual trades are worked it begins to undercut the purpose of automated trades.
While our current trading is imperfect, trades are far improved from the old manual process.  Flight Attendants will remember waiting up to 48 hours (and sometimes longer) to get a trade approved or denied.  But, there is always room for improvement, and we will continue to raise the above issues with the Company.

MEC Meeting Reminder

The Endeavor Air AFA MEC and MEC Committee Chairs will be having a 2 day meeting on May 4 – 5 2017. The MEC meeting is open to all members in good standing. The meeting will be held at the following:

Quality Inn & Suites
1950 Rahncliff Ct. Eagan, MN 55122
Phone: 651–681–9266

The MEC Meeting will run from 0900 – 1700 each day with a break for lunch.

May 4th – MEC Meeting

May 5th – MEC Chair Meeting

There is a free airport shuttle to the hotel if you would like to attend. We look forward to seeing you there.

You can review the agenda HERE.

What’s Happening at Endeavor Air AFA – April

In the first week of the month, you can expect to see an All Things update from the MEC. This will give you a glimpse back on what we have been up to and working on for Endeavor Air Flight Attendants. This will involve all meetings with management and also with the MEC. Some meetings we will not be able to provide details on issues that may be confidential but we believe that this transparency will tell you what Your union is doing.

Below is an overview of our regularly scheduled monthly meetings. You will always see these listed in the What’s Happening Eline (unless they were cancelled or rescheduled).

Scheduling/Reserve Meeting & Labor/Management Meeting – MEC Officers and Endeavor Air management meet to discuss issues. Scheduling/Reserve Chairs meet to discuss issues. This is one meeting.

Pairing Construction Meeting – Scheduling Chair meets with planning to discuss pairings

Pairing Solutions Meeting – Scheduling Committee meets to review pairing solutions.

Bi-Weekly MEC Conference Call – MEC Conference calls to discuss issues.

Grievance Hearing – Monthly Grievance Hearing for system wide grievances.

Below is an overview of ALL THINGS March:

March 2 – Screening Committee Call; discussion of previously denied grievances and decisions on what to do next with each grievance.

March 3 – Pairing Construction Meeting; Your scheduling committee met with the company to discuss flying for April. They talked about what pairings may look like for April when the final lines come out.

March 7 – Pairing Solutions meeting; discuss the pairings for April line awards

March 7 – ASAP/ERC meeting; meeting is held in MSP Tower C. This meeting is to discuss ASAP and fatigue reports that have been filed.

March 8 – Labor Management/Sched/Rsv and Grievance; discussion of some LMS concerns. Child ID kits and disbursing them to FAs. PBS crew room help to continue monthly. Ready Reserve changes and how Airport Reserves are assigned

March 9 – ATL Base/Future Flying; Discussed the ATL base and when to expect to see the base open. What flying will look like in each base over the next 6 months.

March 13 – Bi-Weekly MEC Conference Call; MEC meets on a bi weekly basis for a conference call to discuss and stay op top of AFA/Endeavor Air business. This call we talked about our volunteers, budget review and some pairing construction items.

March 15–16 – ASHS Round Table LAX; ASAP and ASHS spent a few days in LA at the ASHS Roundtable. This is a yearly AFA meeting for all the AFA Airline Committee Chairs to meet and have the opportunity to discuss the type of reports they have seen in the past year.

March 23 – Quarterly Education/Training; LMS was the hot topic at this meeting. The company is aware of some issues and they are working hard to fix and prevent these issues going forward.

March 25 – ASAP/ERC; Bi weekly meeting to review fatigue and ASAP reports

March 27 – Bi-Weekly MEC Conference Call; Discussion of distribution and timeline of Child ID kits. MEC and Local committee chair discussions. ATL base talks and where things stand today. Payroll concerns, specifically CDO sick time adjustments.

March 27 – Meeting with Payroll in HQ; Grievance and Legal met with the company Payroll to talk about some payroll issues, specifically with how CDO sick time is applied.

March 29 – Reserve Assignment; Reserve Committee met with Crew Scheduling to observe how Airport Reserve assignments are made. Crew Scheduler went over how Reserve assignments as done in general.

MEC Officers met with Crew Scheduling Director and Managers about crew member notifications several times this month. More information will be forthcoming about this.

As always, transparency is our goal. We hope that this was helpful and you get an idea of what we do on a monthly basis. Beginning soon, you will also be provided on a monthly basis the Bi-Weekly MEC Meeting Minutes.

National Child Identification Test Kits

The Association of Flight Attendants (AFA) has joined the American Football Coaches Association to help protect our children.  

 Why should we fingerprint our children?

•         450,000 children run away each year

•         300,000 children are abducted each year by family members

•         More than 58,000 children are abducted every year by non-family members

That’s more than 800,000 children in America missing each year, one child every 40 seconds. Yet, when the National Child Identification Program began; less than two percent of parents had a copy of their child’s fingerprints to use in case of an emergency.

The National Child Identification Program is a community service initiative dedicated to changing these statistics by providing parents and guardians with a tool they can use to help protect their children. The ID Kit allows parents to collect specific information by easily recording the physical characteristics and fingerprints of their children on identification cards that are then kept at home by the parent or guardian. If ever needed, this ID Kit will give authorities vital information to assist their efforts to locate a missing child.

Endeavor Air AFA purchased these kits because it is important for everyone to have vital information on file in case anything were to happen. We are pleased that we are able to help sponsor this important project.

Each Local Council will send out an Eline that will tell you where to locate the Child Identification Kits in your Base. Please contact your LEC President for more information. Each President is listed below. 

Atlanta Base Update

Management released a Permanent Vacancy Bid 17–02 for 40 Flight Attendants. The closing date is April 13, 2017 and the effective date is June 1, 2017. We are excited about this new domicile and the opportunities that is presents to all of our Flight Attendants.

A memo (17–058) was also sent out in conjunction with this vacancy bid. Some things to remember when deciding that you want to transfer:

  • All vacation will need to be rebid in your new domicile.
  • You must remain at a new base for 6 months.
  • Admin offices will be available on June 1 to be used for check-in and v-files.
  • Per the memo, there is a strong probability that there will not be an airport crew room until the end of July. The company is working on sourcing a hotel to be utilized as a crew room until we get permanent space in the Atlanta airport.
  • SIDA badge are required of all Flight Attendants in Atlanta. Remember that you will need a SIDA prior to June 1 in order to access the Admin offices and the future crew room. More information will be forthcoming.

While we are excited about this new domicile, we wanted to make sure that you are aware of this information. Please contact your LECP for more information or any questions you may have.

Education & Training Update

Recently AFA Education and Training Committee met with the Training Department to discuss issues related to IRT.

 

The primary concern was LMS problems experienced by FAs. Here is what was found out and possible solutions.

  1. Many problems are related to spotty or poor Internet Connections. Browser should be a Firefox or Internet Explorer for best results.
  2. Modules time out due to inactivity. Please log out prior to stepping away from computer. The LMS should return to where you left off.
  3. Computers at many hotels have a firewall to block LMS. Also the later in day you log on at a hotel the slower the connection will be due to higher demand for bandwidth.
  4. Do not advance to quickly through a module. This can cause a freeze up or not record your progress.

 

Be sure to check out the Q & A sheet in LMS for common LMS problems. It will show what devices are compatible and fixes to many routine issues.  Flight Attendants also receive an email when their LMS is loaded that has a lot of valuable information.

 

Please report IT problems to help desk. They can assist in resetting password and with generic browser problems.

 

If you do contact the help desk use prompt #8 and identify yourself as being from Endeavor Air. Should the help desk not resolve your issue ask that a ticket be generated to help track problems and prove you were pro active in completing your assignment.

 

You will be forwarded to Endeavor help desk open Mon- Fri during normal business hours. Ticket numbers are referred to Kathy Powell who responds to tickets in order received.
Please start on LMS as early as possible.  Remember, if you are attempting to complete LMS on one of your overnights not all hotel internet will function correctly with LMS.